Ordering: If you are a new customer, please complete our Wholesale Application. Existing customers may email their order directly to firstname.lastname@example.org.
Wholesale Pricing: All prices in our Wholesale Catalog are listed in US dollars and are subject to change without notice.
Payment: Payment is made at the time of ordering. Digital invoices for wholesale orders will be sent via PayPal or Square which accept all major credit cards. We do not currently accept payment terms, i.e. net 30, 60, 90, etc.
Minimums: Our wholesale order minimum is $200.00 plus shipping.
Shipping: Shipping charges will be calculated once the order is prepared for shipment, and a separate invoice for shipping charges will be emailed to you. Orders are shipped via USPS or UPS from Holland, Michigan. Local pick-up and delivery is available upon request.
Returns and Refunds: Due to the nature of our items, we do not accept returns. If your product arrives damaged please contact us with photos of the damaged items within 48 hours of receiving the order and we will make arrangements to have the damaged product shipped back to us for an exchange.
Order Fulfillment: Due to the time it takes to cure, cold process soaps require a 4-6 week turnaround time, if not in stock. Turnaround time for all other products may vary from 2-4 weeks depending on order size, product availability, and our production schedule
Cancellation Policy: Orders may be revised or canceled within 48 hours from the time they are placed. Any order cancellations after 48 hours are subject to a 15% restocking fee. Orders that have shipped cannot be cancelled.
Samples: We do not supply product samples free of charge. If you would like to have a sample of any product for your display, please add it to your order.
Drop Shipment and Private Label: We do not offer drop shipment or private label at this time.
Handmade Items: All of Wicked Soaps Co. products are handmade. Due to the handmade nature of our items, there may be slight variations in batches.