Before you light your candle, make sure you trim the wick to about 1/4 inch every time. This will keep your candle burning cleanly and help you get the most out of your candle.

To prevent tunneling and wasted wax, always burn your candle at least 2 hours or until the melted wax pool reaches the edge of the jar.  You may notice that the wax pool does not reach the edge of the jar on your first burn.  That's ok!  The wax will even out and burn to the edge of the jar during your second burn.

Never leave your candle unattended.

SHIPPING

All domestic website orders of $75+ or more receive free shipping (not valid on subscription boxes or wholesale orders).  Domestic orders under $75 pay a flat shipping rate of $8.00.

Orders are processed in 3-7 business days (not including the day the order was placed, Saturdays, Sundays, and Government Holidays) and you will receive an email confirmation with tracking information once it has shipped.  Please note that we cannot control USPS transit times.  

Our shipping prices are based on USPS pricing and all orders include delivery confirmation (where available).  

We ship many of our orders using repurposed or biodegradable packaging materials.  This means that instead of disposing of boxes, plastic bubble wrap, air cushioning, and packing peanuts received in supply shipments, we reuse them when shipping out our orders.

Please note that many of our products are made with oils, butters, and waxes that will melt in high temperatures, which packages can be subject to during shipping and transit...hot shipping trucks, warehouses, porches in direct sunlight, etc.  Please keep this in mind when ordering and make sure your order is shipped to an address where it will be collected in a timely manner and not be left outside in the sun or hot weather. Melting has no effect on the efficacy and benefits of the products and In the event your items arrive melted, we recommend placing them in a refrigerator until firm and cool. 

International shipping:

We are currently only shipping within the US.

RETURNS/EXCHANGES

Due to the nature of our products, we cannot accept exchanges or returns, and we do not issue refunds because you don't like the scent or are allergic to an ingredient.  We have a full ingredient listing for every product, please be sure to read it for any possible allergens before ordering.  If there is a legitimate issue with your order such as a broken item, we definitely want to make it right, so please contact us!